Privacy Policy

At IvyRoamer, your privacy is important to us. This policy explains in detail how we collect, use, and protect your personal information when you shop with us or communicate with our team. We are committed to maintaining your trust and safeguarding your data.

1. Information We Collect
We collect personal information that you voluntarily provide to us when you:

• Place an order

• Contact customer support

• Subscribe to updates or newsletters

• Participate in surveys or promotions

The types of information collected may include:

• Your full name

• Email address

• Phone number

• Shipping and billing addresses

• Order details such as products purchased, quantities, and delivery instructions

We do not collect any information that is not necessary for fulfilling your orders and providing support.

2. How We Use Your Information
Your information is used for the following purposes:

• To process and complete your orders efficiently

• To communicate order confirmations, delivery updates, and customer support responses

• To manage billing and payment processes, noting that we accept only Cash on Delivery (COD)

• To improve our products, services, and customer experience by analyzing trends and feedback

• To send you promotional materials or announcements only if you have opted in to receive such communications

3. Information Storage and Security
We take your data security seriously. Personal information is stored in secure systems accessible only by authorized employees and service providers who require it for order processing and support. We implement appropriate physical, electronic, and procedural safeguards to protect your data from unauthorized access, loss, or misuse.

4. Sharing of Personal Information
We do not sell, lease, or rent your personal information to third parties. Information may be shared only with trusted partners such as delivery personnel or customer support representatives strictly for the purposes of fulfilling orders and assisting you effectively.

5. Retention of Information
We retain your personal information for as long as necessary to complete your transactions, provide services, and comply with business requirements. After this period, data will be securely deleted or anonymized.

6. Your Choices and Opt-Out
You have the right to choose whether to receive marketing communications from us. If at any point you wish to stop receiving promotional emails or messages, you can opt out by sending an email request to:
📩 [email protected]
Please include your full name and contact details to ensure your request is processed accurately and promptly.

7. Access and Correction
You may contact us at any time to request access to the personal information we hold about you or to request corrections if your information is inaccurate or outdated. Please use the contact details below for these requests.

8. Contact Information
If you have questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at:
📩 [email protected]