Return & Refunds

At IvyRoamer, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our Returns and Refunds Policy below.

1. Return Eligibility
You may request a return within 14 calendar days from the date you receive your order. To be eligible for a return:

• The item must be unused, unwashed, and in its original condition and packaging.

• The product should include all original tags, labels, and accessories.

Items that are damaged due to misuse, altered, or missing parts will not qualify for a return.

2. Return Process
To initiate a return, please contact us at:
📩 [email protected]
Include your order number, details of the item(s) you wish to return, and the reason for return. Our team will guide you through the return process.

3. Shipping Returns
Customers are responsible for the cost of shipping returned items back to us unless the product arrived damaged or incorrect. We recommend using a tracked shipping service to avoid loss during transit.

4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed in cash only and will be made via a cash refund upon confirmation.

5. Refund Timeline
Refunds will be processed within 7 business days after receiving the returned product and completing the inspection. Please note that the exact timing of the refund may depend on your location and payment arrangements.

6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the desired item.

7. Non-Returnable Items
Certain products may not be eligible for return, including but not limited to:

• Perishable goods

• Customized or personalized products

• Items damaged due to customer mishandling

8. Contact Us
For any questions or to initiate a return, please contact our support team:
📩 [email protected]