Shipping Policy

Thank you for choosing IvyRoamer. This Shipping Policy outlines how we handle the delivery of your orders worldwide, our delivery process, and important information regarding Cash on Delivery (COD) payment.

1. Order Processing Time
Once you place an order with IvyRoamer, we begin processing it within 1-2 business days. During peak seasons or promotional periods, processing may take slightly longer, but we strive to dispatch your order as quickly as possible.

2. Payment Method
We accept only Cash on Delivery (COD) payments. This means you will pay in cash when your order is delivered to your specified address. Please ensure you have the exact amount ready, as our delivery personnel may not carry change.

3. Delivery Areas
IvyRoamer offers worldwide delivery. No matter where you are located, we aim to bring our products to your doorstep. Delivery availability may be subject to certain remote or restricted locations due to courier limitations.

4. Shipping Carriers and Methods
We partner with trusted local and international courier services to ensure your order is handled safely and delivered promptly. The specific carrier and method used will depend on your location and the nature of the items ordered.

5. Estimated Delivery Time
Delivery times vary depending on the destination:

• Domestic deliveries typically take 3-7 business days

• International deliveries generally require 7-21 business days

Please note these are estimates and actual delivery times may vary due to factors beyond our control such as customs processing, local holidays, or courier delays.

6. Shipping Charges
Shipping charges are calculated based on your location and order weight. These charges will be clearly indicated during the checkout process.

7. Delivery Attempts
Our courier partners will typically attempt delivery once or twice. If you are not available to receive your package, the courier may leave a notice or contact you to arrange a re-delivery or pickup.

8. Address Accuracy
To ensure smooth delivery, please provide accurate and complete shipping information when placing your order. IvyRoamer is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

9. Lost or Damaged Shipments
If your shipment is lost or arrives damaged, please contact us immediately at:
📩 [email protected]
We will work with the courier to investigate and resolve the issue promptly.

10. Contact Us
For any questions or concerns regarding shipping, delivery status, or assistance, feel free to reach out to our customer support team:
📩 [email protected]